FREQUENTLY ASKED QUESTIONS

Jewelry Care

How do I keep my jewelry clean?


Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box




My jewelry is looking a little dull, what do I do?


The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.





Sizing

How do I figure out my ring size?


There are a few options to determine your ring size:

  1. Purchase a ring sizer here. This is a great little tool to keep at home so that you can conveniently size any finger when needed. Make sure that at the chosen size, you are able to comfortably move the ring over your knuckle.
  2. Go to a local jewelry store and ask them to size your finger. Most jewelry stores will be happy to provide this service free of charge, and it will help you build a relationship with them in the event that you need any jewelry cleaned or repaired!
  3. Wrap a piece or string, ribbon or paper around your chosen finger, and mark where they meet. Make sure that it is snug but not too tight, and that you are able to comfortably move the ring over your knuckle.




How do I figure out my necklace length?


Wrap a piece or string or ribbon around your neck to where you would like the necklace to sit, then measure this length. If you would like your necklace to be adjustable, it may be possible to change the chain or add an extender - please inquire about this before ordering. You can also use the image below as a guide (keep in mind this is a guide - all of our beautiful bodies will vary!)




How do I figure out my bracelet size?


Wrap a piece or string or ribbon around your wrist to where you would like the bracelet to sit, then measure this length. If you would like your bracelet to be adjustable add an extender - please inquire about this before ordering. If you are purchasing a bangle





Materials

What is 14k Gold-filled?


To add a new question go to app settings and press "Manage Questions" button.




What is Sterling Silver?


Yes! To add a picture follow these simple steps:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a picture to
  4. When editing your answer, click on the picture icon and then add an image from your library




What is the difference between 10k, 14k and 18k?